I am currently working on a project to develop a training module to extend existing workforce education curricula to include Social Media analytics for PSAPs. The overall theoretical questions, I'm interested in answering are:
- How does organizational/institutional change take place in old/traditional/legacy/governmental/regulated organizations (not industry)?
- When pushed to adapt to new technologies or outside forces/regulations, what can be done to stimulate change, make change happen, dispel fears and antipathy, etc?
- How might a training program for new employees aid in this change effort?