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John M. Carroll

John M. Carroll

  • Distinguished Professor of IST
307 H Information Sciences and Technology Building
University Park , PA 16802
Office Phone: (814) 863-2476

Education

  1. Ph.D., Experimental Psychology Columbia University, New York, NY 1976)
  2. M.A., Experimental Psychology Columbia University, New York, NY 1974
  3. B.A., Mathematics, Lehigh University, Bethlehem, PA 1972
  4. B.A.,Information Sciences Lehigh University, Bethlehem, PA 1972

Biography

Publications:

Selected Papers

2008

 

Bach, P., Jiang, H., & Carroll, J.M. 2008. Sharing usability information in interactive system development. In Proceedings of International Workshop on Cooperative and Human Aspects of Software Engineering (CHASE), 30th International Conference on 
Software Engineering (Leipzig, Germany, 10 - 18 May 2008), New York: ACM, pages 9-12.

 

Carroll, J.M. 2008. Geospatial Aspects of Activity Awareness. Technology, Design and Management: Creating New Models of Possibility for All, Tecnológico de Monterrey, Monterrey, Mexico, April 3-5, 2008

 

Carroll, J.M. 2008. Internetworking in the small. In M. Elliot & K. Kraemer (Eds.), Computerization movements and technology diffusion: From mainframes to ubiquitous computing. ASIS&T Monograph Series, pp. 225-237 (Festschrift for Rob Kling).

 

Carroll, J.M., Bach, P., Rosson, M.B., Merkel, C.B., Farooq, U., & Xiao, L. 2008.  Community IT Workshops as a Strategy for Community Learning. First Monday, 13, 4 (http://www.uic.edu/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/2052/1955)

 

Carroll, J.M., Borge, M., Xiao, L. & Ganoe, C.H. 2008. Realistic learning activity is not enough. In P. Diaz, Kinshuk, I. Aedo & E. Mora (Eds.), Proceedings of the 8th IEEE International Conference on Advanced Learning Technologies: iCALT 2008 (Santander, Spain, July 1-5). Los Alamitos, CA: IEEE Computer Society, pp. 3-7.

 

Carroll J. M., Convertino G., Ganoe C., Rosson M.B. 2008. Toward a Conceptual Model of Common Ground in Teamwork. In Letsky M., Warner N., Fiore S., Smith, C. (Eds.) Macrocognition in teams: Understanding the mental processes that underlie collaborative team activity. Hampshire, UK: Ashgate, pages 87-105.

 

Carroll, J.M. & Ganoe, C.H.  2008. Supporting Community With Location-Sensitive Mobile Applications. In Foth, M. (Ed.) Handbook of Research on Urban Informatics: The Practice and Promise of the Real-Time City. Hershey, PA: Information Science Reference, IGI Global, pages 339-352. ISBN 978-1-60566-152-0.  http://www.urbaninformatics.net/book/

 

Carroll, J.M., Haynes, S.R., Ritter, F.E. Rosson, M.B., & Zhang, X.L. 2008. The d-school in the i-school: HCI and Design Research. Proceedings of 2008 iConference, February 28 – March 1, UCLA (http://www.ischools.org/oc/conference08/ic08_postconf.html)

 

Carroll, J.M. & Rosson, M.B. 2008. Theorizing Mobility in Community Networks. International Journal of Human-Computer Studies: Special Issue on Mobility, 66, 944-962.

 

Convertino, G., Borge, M., Carroll, J.M., Ganoe, C.H., Jiang, H., Xiao, L. & Rosson, M. B. 2008. Case-Based, Collaborative Learning in Usability Engineering. Teaching and Learning with Technology Symposium, University Park, PA, Mach 29, http://symposium.tlt.psu.edu/

 

Convertino, G., Mentis, H.M., Bhambare, P., Ferro, C., Carroll, J.M., & Rosson, M.B. 2008. Comparing Media in Emergency Planning. Proceedings of Conference of the International Community for Crisis Response and Management: ISCRAM 2008. (Washington, D.C., May 5-7), pages 632-641.

 

Convertino, G., Mentis, H. Slavkovic, A., Carroll, J.M. & Rosson, M.B. 2008. Articulating Common Ground in Cooperative Work: Content and Process. Proceedings of ACM CHI 2008 Conference: Human Factors in Computing Systems. (April 5-10, Florence, Italy) New York: ACM Press, pages 1637-1646.

 

Convertino, G., Wu, A., Ganoe, C.H., Zhang, L. & Carroll, J.M. 2008. Modeling and Supporting Common Ground in Geo-Collaboration. Proceedings of the First International Workshop on Social Computing, Behavioral Modeling, and Prediction. (Phoenix, AZ, April 1-2). New York: Springer, pages 197-206.

 

Farooq, U., Ganoe, C.H., and Carroll, J.M. 2008. Designing for creativity in computer supported cooperative work. International Journal of e-Collaboration, 4(4), 51-75.

 

Farooq, U., Ganoe, C.H., Carroll, J.M., Councill, I.G., and Giles, C.L. 2008. Design and evaluation of awareness mechanisms in CiteSeer. Information Processing & Management, Special issue on digital libraries in the context of users’ broader activities, 44, 596-612.

 

Haynes, S.R., Bach, P. & Carroll, J.M. 2008. Scientific design rationale. Artificial Intelligence for Engineering Design, Analysis and Manufacturing, 22, 359-373 (Special Issue on Design Rationale).

 

Kase, S., Zhang, Y., Carroll, J.M. & Rosson, M.B. 2008. Sustainable Informal IT Learning in Community-based Nonprofits. Proceedings of ACM Conference on Human Factors in Computing Systems, CHI 2008 Extended Abstracts, (April 5-10, Florence, Italy) New York: ACM Press, pages 3435-3440.

 

Nemeth, C. (Ed.), Carroll, J.M., Cooke, N., Klein, G. & Wickens, C. 2008. Panel - The Real Deal: Essential Lessons from Human Factors Leaders. Proceedings of Annual Meeting of the Human Factors and Ergonomics Society (New York, September 22-26).

 

Rosson, M.B., Sinha, H., Carroll, J.M. Ganoe, C. & Mahar, J. 2008. Cultivating a landscape of online places for a developmental learning community. In P. Diaz, Kinshuk, I. Aedo & E. Mora (Eds.), Proceedings of the 8th IEEE International Conference on Advanced Learning Technologies: iCALT 2008 (Santander, Spain, July 1-5). Los Alamitos, CA: IEEE Computer Society, pp. 311-315.

 

Schafer, W., Carroll, J.M., Haynes, S. & Abrams, S.  2008. Emergency management planning as collaborative community work. Journal of Homeland Security and Emergency Management, 5(1), Article 10, 1-17.

 

Xiao, L., Carroll, J.M., Clemson, P. & Rosson, M.B. 2008. Support of Case-based Authentic Learning Activities: A Collaborative Case Commenting Tool and A Collaborative Case Builder. Proceedings of HICSS 41: Hawaii International Conference on Systems Science, (Hilton Waikoloa Village, January 7-10). IEEE Digital Library.

 

Xiao, L., Clark, S., Rosson, M.B. & Carroll, J.M. 2008. Promoting reflective thinking in collaborative learning activities. In P. Diaz, Kinshuk, I. Aedo & E. Mora (Eds.), Proceedings of the 8th IEEE International Conference on Advanced Learning Technologies: iCALT 2008 (Santander, Spain, July 1-5). Los Alamitos, CA: IEEE Computer Society, pp. 709-711.

 

Xu, H., Rosson, M.B. & Carroll, J.M. 2008. Mobile User's Privacy Decision Making: Integrating Economic Exchange and Social Justice Perspectives. AMCIS 2008 Proceedings. Paper 179. http://aisel.aisnet.org/amcis2008/179/

 

2009

 

Bach, P.M. & Carroll, J.M. 2009. FLOSS UX design: An analysis of user experience design in Firefox and OpenOffice.org. Open Source Ecosystems: Diverse communities interacting, IFIP Advances in Information and Communication Technology, Volume 299. Proceedings of the Fifth International Conference on Open Source Systems: OSS 2009 (IFIP Working Group 2.13, June 3-6, Skövde, Sweden). Boston: Springer, pages 237-250.

 

Bach, P. M., DeLine, R., and Carroll, J. M. 2009. Designers wanted: participation and the user experience in open source software development. In Proceedings of the 27th international Conference on Human Factors in Computing Systems (Boston, MA, USA, April 04 - 09, 2009). CHI '09. ACM, New York, NY, 985-994.

 

Bach, P.M., Lee, R. & Carroll, J.M. 2009. Knowledge management challenges in the non-profit sector. In Mehdi Khosrow-Pour (Ed.), Encyclopedia of Information Science and Technology, Second edition. Hershey, PA: IGI Global, pages 2348-2354.

 

Carroll, J.M. 2009. Preface. In J.M. Carroll (Ed.), Learning in Communities: Interdisciplinary Perspectives on Information Technology and Human Development. Dordrecht, The Netherlands: Springer.

 

Carroll, J.M. 2009. The Participant-Observer in Community-based Learning as Community Bard. In J.M. Carroll (Ed.), Learning in Communities: Interdisciplinary Perspectives on Information Technology and Human Development. Dordrecht, The Netherlands: Springer, pages 7-10.

 

Carroll, John M. 2009. Human Computer Interaction (HCI). Retrieved 19 May 2009 from Interaction-Design.org: http://www.interaction-design.org/encyclopedia/human_computer_interaction_hci.html

 

Carroll, J.M.  2009. Preface. In H. Obendorf, Minimalism: Designing simplicity. London: Springer.

 

Carroll, J.M. & Farooq, U. 2009. Patterns as a Paradigm for theory in community based learning. In J.M. Carroll (Ed.), Learning in Communities: Interdisciplinary Perspectives on Information Technology and Human Development. Dordrecht, The Netherlands: Springer, pages 173-194. (Reprinted from International Journal of Computer-Supported Collaborative Learning. 2(1), 41-59).

 

Carroll, J.M., Ganoe, C.H. & Jiang, H. 2009. Introducing the digital case library. In M. Pagani (Ed.), Encyclopedia of Multimedia Technology and Networking, Second edition. Hershey, PA: IGI Global Publishing, pages 782-788.

 

Carroll, J.M., Rosson, M.B., Farooq, U. & Burge, J. 2009. Community collective efficacy. In B. Whitworth & A. de Moor (Eds.), Handbook of Research on Socio-Technical Design and Social Networking Systems. Hershey, PA: IGI Global, Chapter XL, pages 607-618.

 

Carroll, J.M., Rosson, M.B., Farooq, U., & Xiao, L. 2009. Beyond being aware. Information and Organizations, 19, 3, 162-185.

 

Carroll, J.M., Rosson, M.B., Ganoe, C.H., Borge, M., Burge, J., Farooq, U., Convertino, G., Bach, P., Mentis, H. & Jiang, H. 2009. Activity awareness in complex teamwork. In J.E. Moran & B.M. Anderson (Eds.), Outsourcing , Team Work and Business Management. New York: Nova Science Publishers, pages 65-90.

 

Carroll, J.M., Snook, J. Isenhour, P.L. 2009. Logging home use of the Internet in the Blacksburg Electronic Village. International Journal of Advanced Media and Communication, 3(3), 333-348.

 

Convertino, G., Mentis, H.M., Rosson, M.B., Slavkovic, A. & Carroll, J.M. 2009. Supporting Content and Process Common Ground in Computer-Supported Teamwork. Proceedings of ACM Conference on Human Factors in Computing Systems, CHI 2009. (April 5-10, Boston, MA) New York: ACM Press, pages 2339-2348.

 

Daughtry, J., Burge, J., Carroll, J. M., & Potts, C. 2009. Creativity and rationale in software design. SIGSOFT Softw. Eng. Notes 34, 1 (Jan. 2009), 27-29.

 

Díaz, P., Rosson, M. B., Aedo, I., and Carroll, J. M. 2009. Web Design Patterns: Investigating User Goals and Browsing Strategies. In Proceedings of the 2nd international Symposium on End-User Development (Siegen, Germany, March 02 - 04, 2009). V. Pipek, M. B. Rosson, B. Ruyter, and V. Wulf, Eds. Lecture Notes In Computer Science, vol. 5435. Springer-Verlag, Berlin, Heidelberg, 186-204.

 

Du, H., Rosson, M., Carroll, J. M., and Ganoe, C. 2009. "I felt more of a member of this class": increasing students' sense of community with video commenting. In Proceedings of the 27th international Conference Extended Abstracts on Human Factors in Computing Systems (Boston, MA, USA, April 04 - 09, 2009). CHI EA '09. ACM, New York, NY, 4405-4410.

 

Du, H., Rosson, M.B., Carroll, J.M. & Ganoe, C.H. 2009. I felt like a contributing member of the class: Increasing class participation with ClassCommons. Proceedings of the 2009 International ACM SIGGROUP Conference on Supporting Group Work, GROUP 2009. (Sanibel Island, Florida, May 10-13). New York: ACM, pp. 233-242.

 

Farooq, U., Ganoe, C.H., Carroll, J.M., and Giles, C.L. 2009. Designing for e-science: Requirements gathering for collaboration in CiteSeer. International Journal of Human Computer Studies, Special issue on e-science usability, 67, 4, 297-312.

 

Ganoe, C.H., Borge, M., Jiang, H., Carroll, J.M. & Rosson, M.B. 2009. Usability Case Study Learning Objects for Collaborative Authentic Education. Learning Technology, 11, 4, 27-31.

 

Haynes, S.R., Carroll, J.M., Kannampallil, T.G., Xiao, L. & Bach, P. 2009. Design Research as Explanation: Perceptions in the Field. Proceedings of ACM Conference on Human Factors in Computing Systems, CHI 2009. (April 5-10, Boston, MA) New York: ACM Press, pages 1121-1130.

 

Jiang, H. & Carroll, J.M.  2009. Social Capital, Social Network and Identity Bonds: A Reconceptualization. Proceedings of the Fourth International Conference on Communities and Technology: C&T 2009. (University Park, PA, June 25-27). New York: ACM Press, pages 51-60.

 

Kavanaugh, A. Zin, T.T., Rosson, M.B., Carroll, J.M., Schmitz, J. & Kim, B.J. 2009. Local Groups Online: Political Learning and Participation. In J.M. Carroll (Ed.), Learning in Communities: Interdisciplinary Perspectives on Information Technology and Human Development. Dordrecht, The Netherlands: Springer, pages 55-74.  (Reprinted from Computer-Supported Cooperative Work: The Journal of Collaborative Computing, 16, 4-5 (Oct. 2007), 375-395).

 

Mentis, H.M., Bach, P., Hoffman, B., Rosson, M.B. & Carroll, J.M. 2009. Development of Decision Rationale in Complex Group Decision Making. Proceedings of ACM Conference on Human Factors in Computing Systems, CHI 2009. (April 5-10, Boston, MA) New York: ACM Press, pages 1341-1350.

 

Rosson, M.B. & Carroll, J.M. 2009. Developmental Learning Communities. In J.M. Carroll (Ed.), Learning in Communities: Interdisciplinary Perspectives on Information Technology and Human Development. Dordrecht, The Netherlands: Springer, pages 29-34.

 

Rosson, M.B., Carroll, J.M., Zhao, D & Paone, T.  2009. wConnect: A Facebook-based developmental learning community to support women in information technology. Proceedings of the Fourth International Conference on Communities and Technology: C&T 2009. (University Park, PA, June 25-27). New York: ACM Press, pages 125-134.

 

Rosson, M., Ioujanina, A., Paone, T., Sheasley, G., Sinha, H., Ganoe, C., Carroll, J. M., and Mahar, J. 2009. A scaffolded introduction to dynamic website development for female high school students. In Proceedings of the 40th ACM Technical Symposium on Computer Science Education (Chattanooga, TN, USA, March 04 - 07, 2009). SIGCSE '09. ACM, New York, NY, 226-230.

 

Schafer, W.A., Ganoe, C.H. & Carroll, J.M. 2009. Supporting Community Emergency Management Planning through a Geo-collaboration Software Architecture. In J.M. Carroll (Ed.), Learning in Communities: Interdisciplinary Perspectives on Information Technology and Human Development. Dordrecht, The Netherlands: Springer, pages 225-257.  (Reprinted from Computer-Supported Cooperative Work: The Journal of Collaborative Computing, 16, 501-537).

 

Sinha, H., Rosson, M.B. & Carroll, J. 2009. The Role of Technology in the Development of Teachers’ Professional Learning Communities. In I. Gibson et al. (Eds.), Proceedings of Society for Information Technology & Teacher Education International Conference 2009 (Charleston, SC, March 2-6). Chesapeake, VA: Association for the Advancement of Computing in Education (AACE), pages 2127-2131.

 

Wu, A., Zhang, X., Convertino, G. & Carroll, J.M.  2009. CIVIL: Supporting geo-collaboration with information visualization. Proceedings of the 2009 International ACM SIGGROUP Conference on Supporting Group Work, GROUP 2009. (Sanibel Island, Florida, May 10-13). New York: ACM, pp. 273-276. http://doi.acm.org/10.1145/1531674.1531714

 

Xu, H., Gupta, S., Rosson, M.B. & Carroll, J.M. 2009. Effectiveness of Privacy Assurance Approaches in Location-Based Services: A Study of India and the United States. ICMB '09: Proceedings of the 2009 Eighth International Conference on Mobile Business. (Dalian, Liaoning, China, June 27-June 28). IEEE Computer Society, pp.278-283.

 

Zhang, S., Farooq, U. & Carroll, J.M. 2009. Enhancing information scent: identifying and recommending quality tags. Proceedings of the 2009 International ACM SIGGROUP Conference on Supporting Group Work, GROUP 2009. (Sanibel Island, Florida, May 10-13). New York: ACM, pp. 1-10.

 

2010

 

Aedo, I., Díaz, P., Carroll, J.M., Convertino, G. & Rosson, R. 2010. End-user oriented strategies to facilitate multi-organizational adoption of emergency management information systems. Information Processing & Management, 46,11-21.

 

Bach, P. & Carroll, J.M. 2010. Characterizing the Dynamics of Open User Experience Design: The Cases of Firefox and OpenOffice.org. Journal of the Association for Information Systems, 11, 12, 902-925.

 

Borge, M. & Carroll, J.M. 2010. Using collaborative activity as a means to explore student performance and understanding. In Gomez, K., Lyons, L., & Radinsky, J. (Eds.) Learning in the Disciplines: Proceedings of ICLS 2010: 9th International Conference of the Learning Sciences (Chicago, June 29-July 2) Volume 1, Full Papers. International Society of the Learning Sciences: Chicago IL. http://www.isls.org/icls2010/conf_proceedings.html

 

Carroll, J.M. 2010. Narrating the Future: Scenarios and the Cult of Specification. In Selber, S. (Ed.), Rhetorics And Technologies: New directions in writing and communication. University of South Carolina Press, pp. 134-147.

 

Carroll, J.M. 2010. Conceptualizing a possible discipline of Human-Computer Interaction. Interacting with Computers, 22, 3-12.

 

Carroll, J.M. 2010. The essential tension of creativity and rationale in software design. Human Technology: An Interdisciplinary Journal on Humans in ICT Environments, Special Issue on Creativity and Rationale in Software Design, 6(1), 4-10.

 

Carroll, J.M. 2010. Beyond being social: Prospects for transformative social computing. Communications of the Association for Information Systems, 27, Article 34.

 

Carroll, J.M. 2010. Beyond being social: Toward transformative social computing. 2010 Interdisciplinary Conference of the Association of History, Literature, Science and Technology. (Universidad Complutense de Madrid, Spain, June 23-25).

 

Carroll, J.M., Borge, M. Ganoe, C.H. & Jiang, H. 2010. Distributed collaborative homeworks: Learning activity management and technology support. Proceedings of IEEE EDUCON 2010: Engineering Education Conference. (Madrid, April 14-16). Pp. 1585-1594. Published in IEEE Digital Library

 

Carroll, J.M., Burge, J.D., Robertson, S. & Rosson, M.B. 2010. Participatory Design of an Autism Community Network to Enhance Community Participation, Health, and Well-Being. IHI 2010: First International ACM Health Informatics Symposium. (Arlington, Virginia, November 11-12). New York: ACM, pp. 415-419. Published in ACM Digital Library.

 

Daughtry, J.M. & Carroll, J.M. 2010. Perceived self-efficacy and APIs. PPIG 2010: 22nd Annual Psychology of Programming Interest Group Workshop (Universidad Carlos III de Madrid, Spain, 19-21 September). ISBN 978-84-693-3416-4.

 

Díaz, P., Aedo, I. Rosson, M.B., & Carroll, J.M.  2010. A visual tool for using design patterns as pattern languages. AVI 2010: International Working Conference on Advanced Visual Interfaces. Roma, Italy, May 26 - 28). G. Santucci, Ed.  ACM, New York, NY, pages 67-74.

 

Du, H., Rosson, M.B., Carroll, J.M. & Ganoe, C.H. 2010. Increasing Students’ In-Class Engagement through Public Commenting: An Exploratory Study. iCALT 2010: 10th IEEE International Conference on Advanced Learning Technologies. (Sousse, Tunisia, July 5-7). Proceedings in IEEE Digital Library.

 

Du, H., Rosson, M.B. & Carroll, J.M. 2010. Bringing Back Channels Up Front: Towards an Active Learning Environment. Proceedings of ACM International Conference on Supporting Group Work: GROUP’10, November 7–10, 2010, Sanibel Island, Florida, USA, pp. 333-334.

 

Ganoe, C.H., Robinson, H.R., Horning, M.A., Xie, X. & Carroll, J.M. 2010. Mobile awareness and participation in community oriented activities. COM.Geo 2010: Proceedings of the First International Conference and Exhibition on Computing for Geospatial Research and Application. (Washington, D.C., June 21-23). ACM, New York, NY, pages 1-8.

 

Haynes, S.R. & Carroll, J.M. 2010. The range and role of theory in information systems design research: From concepts to construction. International Conference on Information Systems: ICIS 2010. (Saint Louis, MI, December 12-15), Paper 136.

 

Jiang, H., Lee, R. & Carroll, J.M. 2010. Extending task artifact framework with organizational learning. Knowledge and Process Management, 17(1), 22-35.

 

Jiang, H., Ganoe, C.H. & Carroll, J.M.  2010. Four requirements for digital case study libraries. Education and Information Technologies, 15, 3, 219-236.

 

Jiang, H., Carroll, JM., Borge, M. and Ganoe, C.  2010. Supporting partially distributed, case-based learning in an advanced undergraduate course in usability engineering. Proceedings of iCALT 2010: 10th IEEE International Conference on Advanced Learning Technologies. (Sousse, Tunisia, July 5-7). Proceedings in IEEE Digital Library.

 

Jiang, H., Carroll, J.M. & Ganoe, C.H.  2010. Managing Case-based learning with interactive case study libraries. In Yefim Katz (Ed.), Learning Management Systems Technologies and Software Solutions for Online Teaching: Tools and Applications. Hershey, PA: IGI Global, pp. 351-371.

 

Jiang, H., Ganoe, C.H., Borge, M., Carroll, J.M., Ghosh, I. & Rosson, M.B. 2010. Web-based workspace: supporting student teams in Usability engineering Course. Learning Technology, (Special Issue on Collaborative Learning Supported by Technology).

 

Kase, S., Zhang, Y., Carroll, J.M. & Rosson, M.B.  2010. Synthesizing IT case studies of nonprofits using a multiple-level patterns-based framework. IEEE Transactions on Professional Communication, 53(3), 216-232.

 

Lee, R. & Carroll, J.M. 2010. Towards a Framework for Effective User Participation in Nonprofit Community Contexts: Beyond User Involvement. Proceedings of the Southern Association for Information Systems (March 26-27, Atlanta, GA.), Paper 3, pages 13-18.

 

Rosson, M.B. & Carroll, J.M. 2010. Integrating People and Technology By Design: Design-First Instruction for Introductory Students in Information Technology. Proceedings of IEEE EDUCON: Engineering Education 2010. (Madrid, April 14-16). Proceedings in IEEE Digital Library. Pp.1469 – 1475. Published in IEEE Digital Library.

 

Rosson, M.B., Carroll, J.M., Zhao, D. & Sinha, H. 2010. wConnect: A Developmental Community for Women in Computer and Information Science. In M.B. Rosson (Ed.), Advances in Learning Processes. Vienna, Austria: INTECH, pages 149-165.

 

Wang, J., Farooq, U. & Carroll, J.M. 2010. Creative collective efficacy in scientific communities. Proceedings of COOP'10 - 9th International Conference on Designing Cooperative Systems. (Aix-en-Provence, 18-21 May). New York: Springer-Verlag, pp. 331-351.

 

Wang, J., Farooq, U. & Carroll, J.M. 2010. Does Design Rationale Enhance Creativity? Human Technology: An Interdisciplinary Journal on Humans in ICT Environments, Special Issue on Creativity and Rationale in Software Design, 6(1), 129-149.

Wu, A., Zhang, X., Carroll, J.M. & Klippel, A. 2010. Sensemaking in the Space: An Alternative Design Perspective for Mobile Navigation Systems. Proceedings of the iSchools 2010 Conference (February 3-6 • University of Illinois at Urbana-Champaign), pp. 570-571.

 

Xu, H., Carroll, J.M. & Rosson, M.B. 2010. The Personalization Privacy Paradox: Mobile Customers’ Perceptions of Push-Based vs. Pull-Based Location Commerce. In I. Lee (Ed.), Encyclopedia of E-Business Development and Management in the Global Economy. Hershey, PA: IGI Global, pp. 779-788.

 

2011 and to appear

 

Borge, M. et al. Verbal Equity and the Intersection Between  Information Artifacts, Team Process, and Performance, submitted to INGRoup: Interdisciplinary Network for Group Research. Minneapolis, MN, USA, July 21-23, 2011

Carroll, J.M. 2011. Design rationale and appropriation: Providing resources to facilitate creative use.  ACM CHI 2011: Conference on Human Factors in Computing Systems, Workshop on Appropriation and Creative Use (Vancouver, Canada, May 8).

 

Carroll, J.M. 2011. Grounded activity and activity overload. Slow Down, You Move Too Fast: Rethinking the Culture of Busyness and IT: NSF Workshop on Busyness. (Seattle, Washington, May 6-7).

 

Carroll, J.M., Borge, M., Ganoe, C.H. & Rosson, M.B. In press. Articulating collaborative contributions to activity awareness. In E. Salas, S. Fiore, & M. Letsky (Eds.), Theories of Team Cognition: Cross-Disciplinary Perspectives.


Carroll, J.M., Convertino, G., Farooq, U. & Rosson, M.B. In press. Aging considered as a resource. Universal Access In the Information Society

 

Carroll, J.M. & Haynes, S.R. 2011. Scenario-base design. In G. Boy (Ed.), Handbook of Human-Machine Interaction: A human-centered design approach. Farnham, United Kingdom: Ashgate, pp. 153-164.

 

Carroll, J.M., Horning, M., Hoffman, B., Ganoe, C.H., Robinson, H. & Rosson, M.B. 2011. Community Network 2.0: Visions, Participation, and Engagement in New Information Infrastructures. Proceedings of 3rd International Symposium on End-User Development: IS-EUD. (Torre Canne, Brindisi, Italy, June 7-10). Berlin: Springer Lecture Notes in Computer Science, pages.

 

Carroll, J.M. & Isenhour, P.L. 2011. Moving from MOOsburg. International Journal of Web-based Communities, 7, 1, 4-27.

 

Carroll, J.M., Jiang, H., Rosson, M.B., Shih, S-I, Wang, J., Xiao, L. & Zhao, D. 2011. Supporting Activity awareness in computer-mediated collaboration.  IEEE International Conference on Collaboration Technologies and Systems: CTS 2011. (Philadelphia, PA, May 23-27).

 

Carroll, J.M. & Wang, J. 2011. Designing effective virtual organizations as socio-technical systems. Proceedings of HICSS 44: Hawaii International Conference on System Sciences (January 4-7, Kauai, Hawaii). Published in IEEE Digital Library.

 

Convertino, G. & Carroll, J.M.  2011. Toward experimental methods in collaborative computing research. In S. Hesse-Biber (Ed.), Handbook of Emergent Technologies in Social Research. New York: Oxford University Press, pp. 342-368.

 

Convertino, G., Mentis, H.M., Slavkovic, A., Rosson, M.B. & Carroll, J.M. In press. Supporting Knowledge Sharing and Awareness in Distributed Emergency Management Planning. ACM Transactions on Computer-Human Interaction.

 

Rosson, M.B. & Carroll, J.M. In press. Scenario-base design. In J. Jacko (Ed.), Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies, and Emerging Applications, 3rd Edition. New York: Taylor & Francis).

 

Rosson, M.B., Carroll, J.M. & Sinha, H. In press. Undergraduates’ Orientation toward Careers in the Computer and Information Sciences: Gender, Self-Efficacy and Social Networks. ACM Transactions on Computing Education.

 

Rosson, M.B., Thiery, E., Zhao, D. & Carroll, J.M. 2011. Evolutionary development of an online community for women in computer and information sciences: A design rationale analysis. Proceedings of HICSS 44: Hawaii International Conference on System Sciences (January 4-7, Kauai, Hawaii). Published in IEEE Digital Library.

 

Rosson, M.B., Thiery, E., Zhao, D. & Carroll, J.M. 2011. Teachers as Designers: A Tool Enabling Teachers to Specify Dynamic Web Programming Projects for Students. Proceedings of 3rd International Symposium on End-User Development: IS-EUD. (Torre Canne, Brindisi, Italy, June 7-10). Berlin: Springer Lecture Notes in Computer Science, pages.

 

Wang, J. & Carroll, J.M. 2011. Behind Linus’s Law: A preliminary analysis of open source software peer review practices in Mozilla and Python. IEEE International Conference on Collaboration Technologies and Systems: CTS 2011. (Philadelphia, PA, May 23-27).

 

Xu, H., Luo, X., Carroll, J.M. & Rosson, M.B. In press. The personalization privacy paradox: An exploratory study of decision making process for location-aware marketing. Decision Support Sciences. doi:10.1016/j.dss.2010.11.017

 

Zhang, S., Jiang, H. & Carroll, J.M.  2010. Social Identity in Facebook Community Life. International Journal of Virtual Communities and Social Networking, 2(4), 66-78.

 

Zhang, S., Jiang, H. & Carroll, J.M.  2011. Integrating Online and Offline Community through Facebook. IEEE International Conference on Collaboration Technologies and Systems: CTS 2011. (Philadelphia, PA, May 23-27).

 

 

Books

Book: The Nurnberg Funnel: Designing Minimalist Instruction for Practical Computer SkillThe Nurnberg Funnel: Designing Minimalist Instruction for Practical Computer Skill

By John M. Carroll
From Cover: How do people acquire beginning competence at using new technology? The legendary Funnel of Nurnberg was said to make people wise very quickly when the right knowledge was poured in; it is an approach that designers continue to apply in trying to make instruction more efficient. This book describes a quite different instructional paradigm that uses what learners do spontaneously to find meaning in the activities of learning. It presents the "minimalist" approach to instructional design - its origins in the study of people's learning problems with computer systems, its foundations in the psychology of learning and problem solving, and its application in a variety of case studies. Carroll demonstrates that the minimalist approach outperforms the standard "systems approach" in every relevant way - the learner, not the system determines the model and the methods of instruction. It supports the rapid achievement of realistic projects right from the start of training, instead of relying on drill and practice techniques, and designing for error recognition and recovery as basic instructional events, instead of seeing error as failure. The book's many examples - including a brief discussion of recent commercial applications - will help researchers and practitioners apply and develop this new instructional technology.

Designing Interaction : Psychology at the Human-Computer Interface

John Millar Carroll, Editor
Drawn from psychology, computer science, anthropology, management science, and industrial design, these essays reveal how contemporary psychology can contribute to the design of improved human computer interfaces.

Book: Scenario-Based Design: Envisioning Work and Technology in System DevelopmentScenario-Based Design: Envisioning Work and Technology in System Development

Ed. John Carroll, John Wiley
Growing out of a historic workshop sponsored by IBM, this book brings together contributions from many of the leading figures in the field of human-computer interaction and object-oriented software engineering. The first book-length work devoted entirely to the subject of use-oriented design representations—or scenarios—it discusses an array of scenario-based design approaches and demonstrates their practical applications across the system development life cycle, from requirements analysis and software design, to documentation, training, and prototype evaluation.


Book: Minimalism Beyond the Nurnberg FunnelMinimalism Beyond the Nurnberg Funnel

Edited by John M. Carroll
From the Cover: How do people acquire beginning competence at using new technology? The legendary Funnel of Nurnberg was said to make people wise very quickly when the right knowledge was poured in; it is an approach that designers continue to apply in trying to make instruction more efficient. This book describes a quite different instructional paradigm that uses what learners do spontaneously to find meaning in the activities of learning.



Book: Making Use: Scenario-Based Design of Human-Computer Interactions Making Use: Scenario-Based Design of Human-Computer Interactions

By John M. Carroll
Difficult to learn and awkward to use, today's information systems often change our activities in ways that we do not need or want. The problem lies in the software development process. In this book John Carroll shows how a pervasive but underused element of design practice, the scenario, can transform information systems design. Traditional textbook approaches manage the complexity of the design process via abstraction, treating design problems as if they were composites of puzzles. Scenario-based design uses concretization. A scenario is a concrete story about use. For example: "A person turned on a computer; the screen displayed a button labeled Start; the person used the mouse to select the button." Scenarios are a vocabulary for coordinating the central tasks of system development--understanding people's needs, envisioning new activities and technologies, designing effective systems and software, and drawing general lessons from systems as they are developed and used. Instead of designing software by listing requirements, functions, and code modules, the designer focuses first on the activities that need to be supported and then allows descriptions of those activities to drive everything else.

Book: Human-Computer Interaction in the New MillenniumHuman-Computer Interaction in the New Millennium

John M. Carroll
This collection of selected writings presents a view of the motivation that is creating innovation in human-computer interaction. Covered are the influence of cognitive science on HCI, new interfaces and methodologies for collaboration, social and societal impacts, and other subjects.



Book: HCI Models, Theories, and Frameworks: Toward a Multidisciplinary ScienceHCI Models, Theories, and Frameworks: Toward a Multidisciplinary Science

Carroll, J.M. (Ed.)





Book: Design Rationale: Concepts, Methods and TechniquesDesign Rationale: Concepts, Methods and Techniques

Moran, T.P. & Carroll, J.M. (Eds.)




Book: Interfacing Thought: Cognitive Aspects of Human-Computer InteractionInterfacing Thought: Cognitive Aspects of Human-Computer Interaction

Carroll, J.M. (Ed.)





Toward a Structural Psychology of Cinema

Carroll, J.M.

Book: Talking Minds: Philosophical, Psychological and Computational Foundations of Cognitive Science.Talking Minds: Philosophical, Psychological and Computational Foundations of Cognitive Science.

Bever, T.G., Carroll, J.M., & Miller, L.A. (Eds.)





What's in a Name: An Essay in the Psychology of Reference.

Carroll, J.M.

Mental Models in Human-Computer Interaction: Research Issues about what the User of Software Knows.

Carroll, J.M. & Olson, J.R. (Eds.)

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